A comprehensive introduction to IT professional practice covering everything you need to know to get started in your IT career. Originally designed as a university-level subject, this course is ideal for graduate entry programs and corporate training. Content is freely browsable, with custom builds available for organizational deployment.
Learning Objectives
- Map and explain the operational, governance, sales and community roles that keep IT services humming
- Design and run a lightweight continuous-delivery pipeline + blameless post-incident review
- Compare and critique innovation & commercialisation pathways—corporate, open-source, start-up, social-impact
- Evaluate and justify service-management and delivery frameworks (ITIL 4, DevOps/SRE, SaaS, OSS, CRM)
- Create an IT proposal that embeds ethics, sustainability and Indigenous data-sovereignty principles end-to-end
Course Content (8 Parts)
- ITIL 4 Foundations: Service value chain, incident vs request, L1/L2/L3 roles, major-incident drill with ServiceNow sandbox
- ITIL 4 Deep Dive: Change, problem, CMDB, SLA/SLO & reporting with ServiceNow change module
- High-Velocity Delivery: DORA metrics, trunk-based DevOps, SRE error budgets, GitHub Actions pipeline
- Blameless RCA & Continuous Improvement: Post-mortem culture, five-whys, Kaizen vs corrective actions
- Vendor/MSP & CRM Lifecycle: SDR → AE → CSM roles, Challenger Sales, renewals & churn, Salesforce integration
- Start-ups & Small-Biz IT: Shoestring stacks, GenAI helpers, zero-ops hosting, security trade-offs
- Open-Source & Indigenous Digital Sovereignty: Licensing, governance models, Maori case study, community tech-lead practices
- Project Studio and Presentations: Capstone project delivery with panel viva
Key Resources:
- ITIL 4 Foundation
- Forsgren, Humble & Kim – Accelerate (e-book)
- Salesforce Trailhead modules (CRM)
- GitHub Education Pack – CI/CD minutes
- ServiceNow "Student Path" sandbox
- OSS & Indigenous data-rights readings curated with community partners
Note: Course content is freely browsable at professional-practice.industrial-linguistics.com. For custom builds tailored to your organization's graduate entry program, please contact [email protected].